The requirements are increasing due to the rapid change of the market and especially due to the fact that there is not ONE set of regulations for bringing bicycles and e-bikes on the market. The directives, laws and relevant standards are comprehensibly presented from practice for practice. Specific international regulations can be presented as well as small-scale, mandatory product-related documentation, such as a risk assessment.
Your entire team, from management via product management to service, will be made fit by us for coping with the pitfalls of the market and the law.
The number of civil cases is rising inexorably. Changing litigiousness, legal costs insurance and more complex products are fuelling the trend in the bicycle sector as well. We estimate that 50% of the proceedings could have been avoided probably, if not certainly, if the bicycle dealer or the staff had been well versed in terms of liability for material defects or product safety, including tips on how to de-escalate aggressive customers. The uncertainty about what you are allowed to assemble and what you are not allowed also paralyses the repair business. These topics are presented in an easily consumable way in the training, and the different levels of knowledge are carefully balanced.
Your entire team, from management via sales to workshop, will be made fit by us for the challenges of an increasingly demanding clientele.
You find more information in our portfolio "Workshop product safey and liability, CE marking".
Public speeches/presentations given by the Zedler-Group in the last years